ACTION PROGRAMMES

• Specially designed activities to meet the mission, goals and objectives for the development of tennis in Zimbabwe.

PRODUCT OR SERVICE

• Tennis coaching
• Physical preparation-for fitness, balance, speed, power, movement and flexibility.
• Concepts of tactical games
• Corrections techniques
• Designed for any type of player

Tournaments and competitions

• Tournament Registration
• Schedules of play
• Transportation to and from tournaments along with coach for an extra fee
• Restringing will be for an extra fee
• Ball machine for an extra fee

Physiological Programme-individualized

• Helps player acquire mental habits required for higher personal development
• Products range from one hour to two hour sessions, training weekly from Mondays to Friday
• Four hard courts
• Three clay courts
• Modernized lights facility
• Showering facility

We have proven experience and most caring group of coaches together with sports medicine back up. Sports injury support and delivering advice, support to enable development of both physical and technical- tactical aspects in a tennis player.

Quality Customer Care

Customer Service Principles

• We value your needs (clients)
• A client is always right
• Training of staff with direct contact with clients on client handling and communication skills
• Emphasis on good service
• Evaluation on customer services through up that can provide feedback(e.g. suggestion box video shoot outs and progress reports)
• Reward employees who are more effective in providing quality customer care.
• Make regular contacts with customers with a newsletter, telephone, fax or email. These contacts could bring new developments important industry data or tournaments
• Invest in quality telephone equipment that can provide quick and easy transmission requests from customers.
• Meet customer’s expectation. There is nothing worse than a late or non-response to a customers expectation.

CONTACT DETAILS

Phlame Tennis Academy
Alexander Sports Club
Milton Park, Harare

Vova (US Certified Tennis Instructor): 0772355530,0774342651
Vongaishe (Secretary - Sports and Cultural Diplomacy):0775672169
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