Capacity building is the most important investment the nonprofit sector can make. In response to the request capacity development support to NSAA to provide consulting services to Conduct Training in Business Protocol, Etiquette and Professional Grooming, the Institute conducted a highly interactive and participative Business Protocol, Etiquette and Professional Grooming Workshop for Non State Actors Apex Alliance Technical Team and Coordinators on 7 December 2017 at ZIPAM Hotel.  

The Workshop was made on the surmise that NSAA Staff interface with Community and Religious Leaders, Prestigious Customers, General Clients, V.I.Ps, Government Officials, Ambassadors, donor and development agencies as well as other dignitaries.  The Workshop emerged as a professional development and polishing tool focusing on professional aspects and essence of Positive First Impressions, Image Management, Corporate and Social Protocol procedures with a bias to the NGO’s functioning protocols and acceptable codes of civility in business etiquette, Professional Grooming, Deportment, Professionalism and Professional Branding.  

Mr. V.A Chikanda, the Lead Facilitator,  asserted that Business etiquette provides a standard framework within which NSAA Staff can operate efficiently as they communicate and collaborate with the Government. Attention to proper and acceptable business and corporate etiquette and business protocol spice up efficacy and efficiency in Service Delivery. The training highlighted ethos of professionalism, apt forms of address, greeting, VIP protocol, diplomatic Protocol, proper codes of decorum  when engaging with Government and Corporate Worlds. The Training also espoused application of appropriate business protocol and etiquette in the working environment. The Facilitator emphasized the fact that Business Protocol and Etiquette make professional and social relationships more predictable   and embellish working environment with a sense of cooperation, love, courtesy and care. The training was geared to spruce up the image and performance levels of staff. Professor Norman Maphosa, the Director General of the Zimbabwe Institute of Public Management (ZIPAM) attended the inaugural lecture by Mr V A Chikanda on Diplomatic, Corporate and Business Protocol.