OLD MUTUAL SENIOR MANAGEMENT AND STAFF SPICE UP SERVICE DELIVERY

In today’s economy, proper mannerisms within an organization are critical in achieving business success, particularly after witnessing the failure of the banking industry. In an effort to equip Old Mutual Senior Management and Staff with skills necessary to rebuild the fractured relationship between the banks and customers, the Institute conducted a highly interactive and participative Protocol, Business Etiquette and Professional Branding  Workshop for Old Mutual from 21 – 22 August 2017 at Mutual Gardens, Harare.

Speaking during the Workshop, Mr V. A Chikanda, who was the lead facilitator, asserted that banks must now redouble their efforts to restore integrity and positive public perception. They need to improve their customer service etiquettes if they are to make significant profits. The rules of proper business etiquette teaches them, among other things, to offer  reliable services that keep their customers’ best interests at heart. He urged banks in Zimbabwe to heed this rule more than any other as they rebuild the public loyalty that evaporated long back.

The presentation was made on the surmise that Old Mutual Senior Management and Staff interface with prestigious customers, general clients, V.I.Ps, Government Officials, Ambassadors, Heads of International Organizations and dignitaries thus the presentation emerged as a professional polishing tool focusing on professional aspects and essence of Diplomacy, Corporate and Social Protocol procedures in customer service delivery with a bias to the banking sector.

The workshop at its core, calls for a return to unquestionable Business Protocol, Corporate Etiquette, Professionalism, Customer Service Etiquettes, Professional Grooming and Deportment, Effective Business Leadership Skills, Effective Networking and Marketing Etiquette where building and fostering business relations is based on integrity, best practices, and sensitivity to the needs of others.