Old Mutual Spice Up Service Delivery  

A Business Etiquette and Professional Grooming Workshop was conducted for Old Mutual Management and Staff on 4 September 2018 at Old Mutual Head Office, Harare.

The goal of the Workshop was to augment the self-image, service delivery, vibrancy and conduct of business within the Old Mutual Group.

Mr V. A Chikanda, urged Old Mutual Zimbabwe to redouble its efforts to revamp its customer service etiquettes to maintain integrity and positive public perception in order to maximize profits. In Business Etiquette and Protocol, participants learnt how to interact and converse socially with others, effective introductions, proper business mannerism and among other things. Professional Grooming and Deportment session impressed upon them the essence on personal hygiene, body/skin care, body language, posture and understanding the correct way of dressing.

The rules of proper business etiquette teaches them, among other things, to offer  reliable services that keep their customers’ best interests at heart. He challenged banks in Zimbabwe to heed this rule more than any other as they rebuild the public confidence that evaporated long back.

“Good manners will open doors that the best education cannot.” – Clarence Thomas