Overview
This workshop discusses the important role of protocol and the protocol officer in ensuring efficient and successful communication, high-level event planning and cross-cultural awareness. The importance of this role in the diplomatic context is described. This unit outlines the tools and skills that are necessary to each protocol officer in order to lead and support other staff and to communicate with the public. The unit is designed to enable the student to grasp some of the sociological underpinnings of the practice of protocol in today’s society. It encourages students to consider the importance of signs and communication in the practice of protocol.
We offer professional training sessions that ensure you develop your capabilities and skills to equip you with the necessary tools to deal effectively and efficiently with all aspects of international protocol.
Objectives
By the end of the workshop, participants should be able to understand:
- Proper introductions and greetings
- Forms of address, hierarchy, titles
- Business card protocol
- Differences in gestures & body language
- Issues of time, space, and punctuality
- Meeting & seating protocol
- Appropriate business attire
- Business entertaining – hosting and being hosted
- Selecting and presenting appropriate gifts
- Dining etiquette & presenting toasts
- Wine etiquette – ordering, serving, drinking, giving
- Netiquette – manners for today’s cyber world
- Gender issues around the world
- Conversation do’s and taboos
- VIP Protocol
- Seating Clients
- State Protocol
- Welcoming and Seeing off VIPs
- International Protocol Practices
- Corporate and Government dress codes
- Dress codes by appointment of invitation
