Course Overview
People like to feel confident in social situations, and knowledge of social etiquette allows them to handle themselves and deal with others with ease. Knowing the tools for effective communication builds self- esteem and leadership abilities. Etiquette and communication are considered “soft” skills, but they are vitally important to the successful conduct of a business and personal development. Appropriate behavior establishes trust among business contacts, and a good flow of communication improves the efficiency of any enterprise.
The program includes such topics as:
- Welcoming Behaviors
- Eye Contact
- Shaking Hands
- First Impressions
- Using First or Last Names
- Showing Proper Respect
- Common Courtesies
- Etiquette for Public Outings
- Spectator Behavior and Good Sportsmanship
- Behaving as a Good Host and Guest
- Image and Clothing
- Proper Grooming
- Hat Wearing Etiquette
- Proper Greetings and Introductions
- Conversation and Listening
- Nonverbal Communication
- Telephone Etiquette
- The Use of Please, Thank You, Excuse Me
