Overview
In today’s business environment, it is vitally important to be aware of business protocol and corporate courtesy, whilst keeping the need to understand and appreciate cultural differences in mind. A lack of awareness of or appreciation for social protocols and etiquette can undermine effective working relationships, as it may be construed as rudeness, disrespect or an intolerance of people of different cultures and persuasions. This interactive and dynamic course introduces candidates to the features of social protocols in the workplace, giving them an advantage in every business encounter
Course Objectives:
By the end of the workshop, participants should be able to understand:
- Proper introductions and greetings
- Forms of address, hierarchy, titles
- Business card protocol
- Differences in gestures & body language
- Issues of time, space, and punctuality
- Meeting & seating protocol
- Appropriate business attire
- Business entertaining – hosting and being hosted
- Selecting and presenting appropriate gifts
- Dining etiquette & presenting toasts
- Wine etiquette – ordering, serving, drinking, giving
- Netiquette – manners for today’s cyber world
- Gender issues around the world
- Conversation do’s and taboos
- VIP Protocol
- Seating Clients
- State Protocol
- Welcoming and Seeing off VIPs
- International Protocol Practices
